Politique de remboursement

Full Return Policy

New, unworn, and unwashed merchandise may be returned for a refund within 30 days, with proof of purchase.

Merchandise must be in original condition, with all tags and liners still attached; untagged items should be returned with original packaging.

Refunds will be issued to the original method of payment only (including prepaid credit cards).

Items marked Final Sale cannot be returned.

Online orders may be returned by mail.

Combined returns are prohibited.

Returns Process & Refunds

All returns are handled on a case-by-case basis and ultimately at the discretion of SAROCH, including determining whether an item is unworn and unwashed, with the intent of providing the best experience for our guests.

Potential fraud or abuse of this policy, including excessive or unreasonable returns, may result in the rejection of future transactions or returns.

If we choose to provide a refund beyond 30 days or in the absence of proof of purchase, refunds will be applied to a SAROCH gift card or in accordance with applicable local laws.

In some circumstances, we may require additional information, including personal details, for verification purposes.

SAROCH’s practices regarding the collection, use, and sharing of such personal information are detailed in our privacy policy.

The full terms and conditions of SAROCH are available here.

Be sure to check our Return FAQs if you have any questions. The answers to your questions are just a click away.